AREA TECHNICAL PRODUCT SUPPORT ENGINEER

Recruiter
JP Trett
Location
South of England
Salary
? Competitive salary plus vehicle and first-class benefits package
Posted
08 Apr 2021
Closes
06 May 2021
Ref
VAC - 15330
Contract Type
Permanent
Hours
Full Time

WHAT’S THE JOB?  AREA TECHNICAL PRODUCT SUPPORT ENGINEER

WHO’S THE EMPLOYER? A hugely respected manufacturer of agricultural machinery; long established, with a genuine global reach. From its European headquarters the Company designs and develops an extensive range of products appropriate to the key markets within which it enjoys considerable commercial success. Not least of these is the UK, where the Company has enjoyed many years of sales growth, and where a robust and proactive dealer network sells and provides excellent levels of product support to a portfolio of equipment at the cutting edge of technology and innovation.

WHAT’S THE INDUSTRY? Agricultural Machinery

HOW WILL I BE REWARDED? Competitive salary plus vehicle and first-class benefits package

WHAT’S THE TERRITORY? South of England (Cornwall to Kent)

TELL ME MORE ABOUT THE ROLE? Responsible for working directly with the dealer network to support all products in the designated area. Working autonomously, you will keep dealers informed of technical development as well as handling all dealer technical enquiries, warranty claims and delivering dealer training programs. You’ll also be involved in demonstrations, dealer open days, national and regional exhibitions and working events.

WHAT QUALITIES DO I NEED? 

  • You’ll have a strong agricultural engineering background, either from a dealer service department or a manufacturer technical support role, ideally with a recognised Technical qualification
  • You’ll have spent time in the tractor seat, be familiar with the operation of various implements and how to set up and optimise machinery for good in-field performance
  • Your technical background should cover electronics, hydraulics, general mechanics and experience with precision technology systems
  • We’ll need to know that you have good organisational abilities, are a team player and possess a resourceful can-do attitude
  • The ability to form healthy working relationships with colleagues and key dealer staff is paramount and you should be able to demonstrate positive interpersonal skills
  • You’ll have a good standard of IT literacy, be capable of delivering presentations, and ideally be familiar with warranty systems
  • We’ll need to know that you have good organisational abilities, possess a resourceful problem-solving attitude and the ability to manage and close down customer dispute situations
  • The ability to form healthy working relationships with colleagues and dealer staff is critical to the success of the role – you’re in your element discussing complex technical and customer service issues
  • With a clean driving licence, you should reside centrally in Southern England (on, or below the M4 corridor), and be prepared to travel regularly within the UK and occasionally overseas

WHAT SHOULD I DO NOW? So, if this sounds like you, you’re positively motivated by the opportunity to join a leading brand within the agricultural machinery manufacturer sector and have the necessary attributes to perform to a high standard, we’d love to hear from you! Send us a copy of your latest CV (in complete confidence), and a little bit about yourself You can send it directly to us - james.garrod@jptrett.com

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