SERVICE ADMINISTRATOR – RC BOREHAM AND CO Ltd

Recruiter
JP Trett Ltd
Location
Essex
Salary
Industry leading package
Posted
27 Apr 2021
Closes
25 May 2021
Ref
VAC - 15340
Contract Type
Permanent
Hours
Full Time

SERVICE ADMINISTRATOR – RC BOREHAM AND CO Ltd

Now in our 3rd generation, we continue to be a proud family business which takes pride in the personal and reliable service we provide. We can offer a complete service to the agricultural and horticultural industry. We supply goods, services, and machinery to other industries such as construction, municipal, sports turf, landscaping and groundcare. Brands we supply include Deutz Fahr, Merlo, Kuhn, Sumo and Polaris as well as other well-known and trusted names synonymous with the industry.

Location

  • Essex + outskirts of Hertfordshire & Cambridgeshire
  • Roughly 25 mile radius / 45min journey

Job Profile

This busy customer-facing role would suit a driven and organised individual. Working closely with our Service Manager, you would be a key part of the efficient operation of our Service Department.  

Duties include:

  • Answering incoming Service Department calls and gathering information on the job
  • Assisting the Service Manager with job scheduling
  • The managing and distribution of Technician paperwork, including inputting timesheets
  • Liaising with customers on job dates & times, job progress and additional repairs
  • Creating, writing up and checking of job cards for accuracy
  • Assisting technicians with the organisation of parts
  • Managing and keeping on top of work in progress
  • Processing of invoices
  • Inputting warranty claims in a timely manner on various manufacturers’ systems
  • Communicating closely with the Parts and Sales Departments

Applicant requirements:

  • Excellent communication and customer service skills
  • Good computer skills – Internet use and experience with Microsoft applications (Excel, Word, Outlook)
  • Strong administrative skills
  • Ability to multi-task and work to deadlines
  • Enjoy working in a busy atmosphere
  • Agricultural knowledge is an advantage

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